General FAQs
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Peloton Bike Manual
Here is a guide that includes all that you need to know to get started on your new Peloton bike:
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How to: Unsubscribe from Emails/Mailings
Electronic Mail Should you wish to stop receiving emails from Peloton: Open your most recent Peloton email Scroll to the bottom of your email Click the "Unsubscribe" link Select which emails you...
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30 Day Home Trial
We know you’re going to love your Peloton Experience, but if you’re unsure, we completely understand. That’s why Peloton is offering new Members the opportunity to purchase a Bike without the hassl...
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Peloton Studio Participation Waiver
You can find the Peloton Studio waiver attached below:
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First Generation Touchscreen
As with all consumer electronics, the pace of innovation is swift and constantly evolving. And given the age and technology of your First Generation Touchscreen, it no longer accommodates the softw...
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Locating your Bike and Touchscreen serial number
The Peloton Bike's serial number may be listed in one of two places. Please refer to the diagram below for the two places where you can locate a Bike's serial number. Your Touchscreen's serial n...
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Peloton Playlist
You now have the ability to "Like" tracks you hear during a Peloton workout. The "Like" button is represented by a heart icon. Once you begin to like tracks, they will populate into a Peloton curat...
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Activation Error: Factory Reset
Though rare, you may experience an error during activation. Fortunately, this is easily resolved by completing a factory reset. To factory reset your Peloton touchscreen, please follow these steps:...
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Buying A Used Peloton Bike
Please Note: The following information is intended to be used as a guide only. Peloton is in no way affiliated with or responsible for any secondary sales of Peloton Bikes or subscriptions and does...
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Selling Your Used Peloton Bike
Not riding your bike? You can always pause your subscription. Or, keep your subscription and take it on the go via our complimentary app on your iPhone or iPad. However, if you still want to sell y...
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Tips when gifting the Peloton Bike
Thinking of gifting the Peloton Bike? Here are some tips to make sure your Bike giftee is ready to ride. Educate the recipient about their Bike If you are comfortable sharing this surprise with ...
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Insurance and/or Employer Reimbursement
Some insurance providers and employers reimburse riders for their Peloton Bike and/or subscription. This coverage, if any, varies by insurance provider, plan, state, and employee program, so we rec...
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Can I stream from my bike's touchscreen to my television?
Yes, Peloton touchscreens include Miracast functionality, which allows you to mirror the touchscreen's view to another screen. Miracast functionality may differ based on the features and functional...
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Which time zone are the rides on the schedule displayed in?
The classes on both the Peloton Bike and our website are displayed in your local time zone. You can change the time zone displayed on the Peloton Bike by selecting the three bars on the top right-h...
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What are the rider weight and height requirements?
The bike should not be used by persons exceeding 21 stone, 3 lbs/135 kg/297 lbs in weight. The bike fits riders between 150-196 cm/4'11"-6'5".
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How many calories are burned per ride?
Peloton classes are designed to challenge both the novice rider and experienced cyclist. Depending on your speed and exertion, you can expect to burn anywhere between 400-700 calories in a 45-minu...
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Can I view Netflix or TV on the touchscreen?
As much as we love binge-watching The Office, unfortunately, there isn't a way to connect the Peloton Bike to other apps such as Netflix. We do hope to bring this feature to the Peloton Bike in the...
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Can I pause a live or on-demand ride?
The Peloton Bike is designed to give you a great workout and ensure that you work as hard as you would in a live indoor cycling class. Because of this, there is not currently an option to pause you...
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Can I purchase a Peloton Bike if I live outside the UK?
Currently, the Peloton Bike is only available for purchase and delivery in the United Kingdom, Canada, and the United States. We do not deliver the Peloton Bike to freight forwarders. Exporting the...
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100th Ride Shirts
As a reward for your hard work, we are honoured to give you a commemorative Century Club t-shirt after you complete your 100th Peloton Cycling workout (not counting Beyond the Ride workouts). The e...
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Financing Initial Disclosure Document
This Information relates to the activities undertaken by Peloton Interactive UK Limited trading as onepeloton The Financial Conduct Authority The Financial Conduct Authority (FCA) is the independe...
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Finance Products Complaints Process
Complaints Information for our Customers who have purchased a product using our finance facilities Complaints Officer Contact Details Name: Emmanuel Seigner Te...
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Contact Support
Our team is available Monday - Friday from 9AM-7PM GMT and Saturday from 9AM-5:30PM GMT
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Peloton Review Guidelines
Peloton Review Guidelines We’re honored that you’d like to write a review for Peloton! When writing your review, please consider these guidelines for composing useful feedback: Be authentic. Hones...
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Can I use the Peloton logo to make and sell products?
The Peloton name, logos and affiliated properties, are the exclusive property of Peloton Interactive UK Limited and/or its parent, subsidiary or affiliated entities. The trade names, trademarks and...
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Peloton Compliance Documentation