General FAQs

At Peloton, the health and safety of our community is always our top priority. In light of ongoing developments in the Coronavirus (aka COVID-19) pandemic, we wanted to share the proactive steps t...

Electronic Mail Should you wish to stop receiving emails from Peloton:  Open your most recent Peloton email Scroll to the bottom of your email  Click the "Unsubscribe" link Select which emails you...

We know you’re going to love your Peloton Experience, but if you’re unsure, we completely understand. That’s why Peloton is offering new Members the opportunity to purchase a Bike without the hassl...

You can find the Peloton Studio waiver attached below:  

As with all consumer electronics, the pace of innovation is swift and constantly evolving. And given the age and technology of your First Generation Touchscreen, it no longer accommodates the softw...

The Peloton Bike's serial number may be listed in one of two places. Please refer to the diagram below for the two places where you can locate a Bike's serial number.   Your Touchscreen's serial n...

You now have the ability to "Like" tracks you hear during a Peloton workout. The "Like" button is represented by a heart icon. Once you begin to like tracks, they will populate into a Peloton curat...

Though rare, you may experience an error during activation. Fortunately, this is easily resolved by completing a factory reset. To factory reset your Peloton touchscreen, please follow these steps:...

Please Note: The following information is intended to be used as a guide only. Peloton is in no way affiliated with or responsible for any secondary sales of Peloton Bikes or subscriptions and does...

Not riding your bike? You can always pause your subscription. Or, keep your subscription and take it on the go via our complimentary app on your iPhone or iPad. However, if you still want to sell y...

Thinking of gifting the Peloton Bike? Here are some tips to make sure your Bike giftee is ready to ride.   Educate the recipient about their Bike If you are comfortable sharing this surprise with ...

Some insurance providers and employers reimburse riders for their Peloton Bike and/or subscription. This coverage, if any, varies by insurance provider, plan, state, and employee program, so we rec...

Yes, Peloton touchscreens include Miracast functionality, which allows you to mirror the touchscreen's view to another screen. Miracast functionality may differ based on the features and functional...

The classes on both the Peloton Bike and our website are displayed in your local time zone. You can change the time zone displayed on the Peloton Bike by selecting the three bars on the top right-h...

The bike should not be used by persons exceeding 21 stone, 3 lbs/135 kg/297 lbs in weight. The bike fits riders between 150-196 cm/4'11"-6'5".

Peloton classes are designed to challenge both the novice rider and experienced cyclist.  Depending on your speed and exertion, you can expect to burn anywhere between 400-700 calories in a 45-minu...

As much as we love binge-watching The Office, unfortunately, there isn't a way to connect the Peloton Bike to other apps such as Netflix. We do hope to bring this feature to the Peloton Bike in the...

The Peloton Bike is designed to give you a great workout and ensure that you work as hard as you would in a live indoor cycling class. Because of this, there is not currently an option to pause you...

Currently, the Peloton Bike is only available for purchase and delivery in the United Kingdom, Canada,  the United States, and Germany. We do not deliver the Peloton Bike to freight forwarders. Exp...

As a reward for your hard work, we are honoured to give you a commemorative Century Club t-shirt after you complete your 100th Peloton Cycling workout (not counting Beyond the Ride workouts). The e...

This Information relates to the activities undertaken by Peloton Interactive UK Limited trading as onepeloton  The Financial Conduct Authority The Financial Conduct Authority (FCA) is the independe...

Complaints Information for our Customers who have purchased a product using our finance facilities  Complaints Officer Contact Details Name: Emmanuel Seigner                                      Te...

Our team is available Monday - Friday from 9AM-7PM GMT and Saturday from 9AM-5:30PM GMT

Peloton Review Guidelines We’re honored that you’d like to write a review for Peloton! When writing your review, please consider these guidelines for composing useful feedback: Be authentic. Hones...

The Peloton name, logos and affiliated properties, are the exclusive property of Peloton Interactive UK Limited and/or its parent, subsidiary or affiliated entities. The trade names, trademarks and...