General FAQs

Please Note: The following information is intended to be used as a guide only. Peloton is in no way affiliated with or responsible for any secondary sales of Peloton Bikes or subscriptions, and doe...

Not riding your bike? You can always pause your subscription. Or, keep your subscription and take it on the go via our complimentary app on your iPhone or iPad. However if you still want to sell yo...

Thinking of gifting the Peloton bike? Here are some tips to make sure your bike giftee is ready to ride. Coordinate the arrival of accessories When you place your order for the Peloton bike and ac...

Some insurance providers and employers reimburse riders for their Peloton bike and/or subscription. This coverage, if any, varies by insurance provider, plan, state, and employee program, so we rec...

Peloton Bikes equipped with our second-generation touchscreens include Miracast functionality, which allows you to mirror the touchscreen's view to another screen. Second generation touchscreens be...

The classes on both the Peloton bike and our website are displayed in your local time zone. You can change the time zone displayed on the Peloton bike by selecting the three bars on the top right-h...

The bike should not be used by persons exceeding 21 stone, 3 lbs/135 kg/297 lbs in weight. The bike fits riders between 150-196 cm/4'11"-6'5".

Peloton classes are designed to challenge both the novice rider and experienced cyclist.  Depending on your speed and exertion, you can expect to burn anywhere between 400-700 calories in a 45-minu...

As much as we love binge-watching The Office, unfortunately, there isn't a way to connect the Peloton bike to other apps such as Netflix. We do hope to bring this feature to the Peloton bike in the...

The Peloton bike is designed to give you a great workout and ensure that you work as hard as you would in a live indoor cycling class. Because of this, there is not currently an option to pause you...

Currently, the Peloton bike is only available for purchase and delivery in the United Kingdom, Canada, and the United States. We do not deliver the Peloton bike to freight forwarders. Exporting the...

This Information relates to the activities undertaken by Peloton Interactive UK Limited trading as onepeloton  The Financial Conduct Authority The Financial Conduct Authority (FCA) is the independe...

Complaints Information for our Customers who have purchased a product using our finance facilities  Complaints Officer Contact Details Name: Emmanuel Seigner                                      Te...

If you have any questions, please feel free to contact our Support team by submitting a request here. We will get back to you as quickly as possible. We are also available via chat at the bottom of...

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