Everyone at Peloton cares deeply about your health and wellness, including your safety. We appreciate your attention to this important safety announcement and are so thankful to have you as a Member of our community.
We are announcing an important safety update concerning the Peloton Tread. For Peloton Members, this means they should stop using their Tread and ensure that no one else uses it because the touchscreen may become loose and fall off, posing a risk of injury. Peloton is working with the Office for Product Safety & Standards in relation to this matter. We are very sorry about this and are already developing a repair which we aim to make available soon.
If you would prefer not to wait for the repair and would like to return your Tread, click here.
Frequently Asked Questions
What is Peloton doing in response?
In the UK Peloton has issued an important product safety notice for the Peloton Tread and has notified the UK Office for Product Safety and Standards. We are working to develop a repair for your Tread that will prevent the touchscreen from detaching and falling and hope that this repair will be available soon. Until this repair is available, Tread owners can either wait for the repair to be approved in the coming weeks, or they can request a full refund. To request a refund, please complete this form.
How many incidents were reported in the U.K.?
Approximately 12 minor injuries such as abrasions, cuts, or bruises have been reported in the U.K. and all are expected to recover from their injuries. No fatalities have occurred with the Tread.
Will Peloton make any modifications to the Tread for future sales?
We are working to develop a repair to the Tread that will prevent the touchscreen from detaching and falling. Once these modifications are approved, they will be incorporated into the product before Peloton resumes sales. We do not have any additional information about the modifications or any proposed timeline right now.
UK Tread Owners
What should I do if I have a Tread?
After determining you have a Tread, you should immediately stop using the Tread and review the options available set forth below and contact Peloton.
Can I continue to use the Tread?
No. As our product safety notice states, you should immediately stop using the Tread. We hope to be able to provide and install an approved repair on your Tread soon. We do not have precise information on the timing at this moment. We know this may present an inconvenience, but your safety and that of your family is important to us, and we feel strongly that this repair will help make the product safer.
How do I schedule the repair for my Tread?
If you provide us with your name and contact information, by contacting our Member Support Team, we can give you a call as soon as we are in a position to schedule the repair.
I’m a Tread member and had an incident with the product I never reported to the company. What should I do?
Thank you for bringing this to our attention. We want to learn more about your experience. Please email us at firstname.lastname@example.org or call Member Support on 0808 169 6469. Once you have reached out, someone from our team will give you a call back to get additional details about what happened.
Outstanding Tread Orders
What if I have an outstanding Tread delivery?
Members with an outstanding Tread delivery have been contacted via email to confirm that their delivery is cancelled and outstanding orders will be refunded. Your refund should appear on your form of payment in the next 5-10 business days. If you financed your Tread, your Klarna order will be cancelled and you will be refunded. You will receive a notification from Klarna once this is done.
I just got a notification that my Tread delivery was canceled but I still want it. Why did you cancel my delivery?
As a result of our product safety notice, Peloton has stopped sales of the Tread and has had to cancel pending deliveries.
I ordered a Bike/Bike+ and a Tread on the same order. Will my Bike/Bike+ delivery be canceled/delayed?
The Bike or Bike+ on your order will still be delivered as planned.
I want to return my Tread, when will I receive my refund?
You will receive an email notification when your refund has been processed, which will be approximately 5 -7 business days after the Tread is picked up from your home.
When can I expect the free repair to be available for my Tread?
We are working to develop a repair that will secure the touchscreen to the Tread to prevent it from detaching and falling. Once this repair is approved, all Tread owners will be entitled to receive the repair, free of charge. We do not have any additional information about the repair or any proposed timeline right now.
When will the Tread go back on sale?
We will not resume sales of Tread until we have a CPSC approved repair or modification for the device. We do not have any additional information about the timing for resuming sales of either product right now.
Are you still going to be recording/posting new Tread content?
We have no plans to stop creating our great content – that includes strength, yoga, and our outdoor and indoor running content, which can be used with or without a treadmill.
Why are you providing 3-month subscription waivers? Who qualified for the free 3-month subscription waiver and if I did, when will I receive my waiver?
We are proactively waiving three months of your All-Access Membership as a Tread owner. We hope you continue to enjoy our strength, yoga, running, and other classes, which can all be accessed on the Peloton Bike, Bike+, any iOS or Android device, on the web, Apple TV, Fire TV, Roku TVs, Chromecast, and Android TV and Sky Q.
These waivers have already been applied to your subscription and will take effect starting with your next billing date after today.
Extended Service Plan
Can I still buy a Service plan?
Yes, we will continue to offer our extended service plan for additional protection.
Will Members with secondhand Treads be eligible to return/refund it?
Yes, any Member that currently owns the Tread may choose to return their Tread for a full refund. The Tread must be in your possession in order for us to retrieve it and process your refund. We may need additional information to process your refund if we do not have it on file (e.g., home address).