Out of concern for the health and safety of the Peloton team & community, we ask that if you’re feeling unwell or may have been exposed to COVID-19, or otherwise need to change your order please contact our Member Support Team to reschedule for a later date.
Given the current situation, we have reviewed our delivery process to protect the health and safety of our Members and our teams. We are closely monitoring the latest government advice at a regional level. Please note we are only able to offer threshold delivery for Bike products; due to the size and weight of the Tread we cannot perform a threshold delivery.
Please note: We are unable to deliver to commercial addresses or freight forwarder. Delivery is strictly to residential addresses only.
We have outlined our Tread delivery process below:
Room of Choice
- Wear a mask at all times during the delivery
- If you need to enter the room with the team, please remain outside the designated workspace
- Wait in a separate room while the team assembles your Tread
- Open windows and doors to maximise air circulation
- Please limit verbal communication with our team throughout the delivery