Welcome to Peloton!
We're thrilled you've decided to join the Peloton family, and we want to make your Membership a great experience right from the start. Please follow the steps below to ensure that your Peloton Bike is properly set up, and you're ready to ride safely and effectively.
Move the Bike to your desired location. The Bike weighs 135 pounds (including the touchscreen); we recommend that two adults pitch in to move the Bike from room to room. If you are moving the Bike up stairs or around sharp corners, consider disconnecting the touchscreen and moving it separately, to prevent accidents. Follow these steps to make moving the Bike easier.
If your Bike is not stable, turn the outer feet on the front and rear stabilisers counterclockwise until they rest firmly on the ground. The middle foot on each stabiliser is not adjustable. Once placed, gently rock the Bike to verify that it does not wobble. Watch the video below to see these steps in action:
Call to Activate
After you have moved your Bike to your desired location and plugged it in, please call 0808 169 6469 to begin your Bike activation. Once you select option 2 for help with activation, our remote activation team will walk you through all the steps necessary to get you on your Bike as quickly and comfortably as possible.
Your Bike may come with the touchscreen removed to allow you to more easily move the bike within your home. Remove the back panel of the touchscreen, line the touchscreen up with the monitor mount then use a Philips head screwdriver to secure it in place with the provided screws. Then replace the back panel and fully plug in the monitor cable. If your Bike was delivered without the touchscreen attached, watch the video below to learn how to install it:
Plug the power supply into a plug socket. The LED on the power supply should light up green. Press the top button on the back of the touchscreen to power it on.
Connect to Wireless
Select your wifi network and password to get started.
Subscription & Payment Setup
Enter your credit card information to successfully activate your all-access Membership. You can update your payment method any time either on your Bike by tapping on the three-bar settings icon in the bottom right-hand corner of your home screen and selecting profile settings then navigating to Membership or on the web at members.onepeloton.co.uk/subscriptions.
Set Up Your Profile
Confirm your profile information, choose your leaderboard name (which is how you'll be known around the Peloton community!) and, if you'd like, connect to Facebook/Spotify/Apple Music. This is optional, but will allow you to enjoy additional features like Track Love, to take your favourite songs from your Peloton classes with you on the go.
Ensuring that you're comfortable on the Bike is one of the most important parts of your Peloton experience. We created Peloton 101 to help you set your Bike up properly and perfect your form. You can rewatch these videos at any time on your Bike by tapping on the three-bar settings icon in the bottom right-hand corner of your home screen and selecting Peloton 101.
As you take more classes, your homescreen will begin to show you personalised class recommendations, making it the best destination to decide what to try out next. From the classes tab at the bottom of your screen, you’ll also be able to use filters and search functionality to find the perfect classes for you. Learn how to navigate it here, and you're ready to ride!