Q: When does PSL officially open ?
A: We’re excited to announce that Peloton Studios New York (PSNY) and Peloton Studios London (PSL) officially open their doors on Friday, August 19, 2022, kicking off our annual All For One Festival weekend! You can now sign up for classes at the studio by visiting studio.onepeloton.co.uk.
Q: Where can I sign up for class / learn more about PSL?
A: To sign up for class and learn more about Peloton Studios New York, visit studio.onepeloton.co.uk
Q: Can I sign up for All For One classes?
A: Yes, you can now sign up for All For One classes by visiting studio.onepeloton.com for PSNY or studio.onepeloton.co.uk for PSL. All For One classes are taking place from Friday, August 19, 2022 at 11am EST / 4pm BST / 5pm CEST through Sunday, August 21, 2022.
Q: Is there a cost for classes during opening weekend / All For One Festival?
A: Classes during opening weekend (from Friday, August 19, through Sunday, August 21, 2022) will be complimentary at both Peloton Studios New York and Peloton Studios London.
Q: How do I sign up for classes online?
A: To sign up for class, please visit our studio website studio.onepeloton.co.uk where you’ll log in with your Peloton Membership credentials. There, you can view the schedule and book your class!
Q: When is the schedule released/when are you able to book a class?
A: Our schedule is released for viewing six weeks in advance.
Q: Can I book a specific spot in class?
A: Our team will assign you a spot in class once you arrive at the Studio.
Q: How far out can I book classes at PSL?
A: You can book classes up to 6 weeks in advance.
Q: I have old class credits for PSL, can I still use them to book class?
A: For assistance with class credits, please contact our team at firstname.lastname@example.org.
Q: Can I book people under the same account or do they need to create a separate account?
A: The maximum amount of spots you can book under one same account is five. If you'd like to reserve more spots, please contact the studio for further assistance. If you are planning on booking for 10 or more, please reach out to our Events Team through email@example.com.
Q: I am coming from out of town, how far in advance can I book a class?
A: Our booking window for in-studio classes opens up exactly six weeks in advance. Celebrating a milestone? Let us know at firstname.lastname@example.org.
Q: I’m traveling internationally. Can I book farther in advance than 6 weeks?
Our booking policy is the same for all travelers—class reservations become available six weeks in advance of the class at 12PM EST. If you are experiencing an issue with booking or payment, please contact the studio and we will assist you in any way we can.
Q: Can I make a group booking at PSL?
A: Yes, to set up a group class, reach out to our Studio Events team at email@example.com. Someone on our team will get back to you within 1-2 business days with pricing and availability.
Q: What is the cancellation policy?
A: You must cancel your spot in class at least 12 hours prior to the class start in order to receive your class credit back to your account. To cancel your reservation, visit studio.onepeloton.com / studio.onepeloton.co.uk, navigate to “My Classes” and select “Cancel” next to the class you wish to cancel. If you’re on a class waitlist, you must remove yourself from the waitlist at least 12 hours in advance of the start of class or before your class reservation is granted.
Q: What happens if a class is full / will you have a waitlist?
A: Yes, if a class is full you can add yourself to the waitlist.
Q: I have the Peloton App and the equipment at home. Can I use that to sign up for studio classes?
A: No, the app is strictly for home use. To sign up for classes in studio, please visit studio.onepeloton.com.
Q: What is the cost of class at PSL?
A: Class at Peloton Studios London costs £25.
Q: I have credits that won’t be used, can I transfer them to a family member or friend?
A: Yes! If you have credits that you won’t be able to or do not wish to use, you can transfer them to another rider's account. We will just need your account information and the account information you’d like to transfer to.
Q: Can I transfer my spot in class to another Member?
A: No, spots in class cannot be transferred. However, you may transfer a class credit to another Member's account.
Q: Is there a difference between my in-home rider account and my studio account?
A: Your home account will be the same login you use to purchase and reserve studio classes.
If you're having trouble reserving classes or logging into the studio website, please contact our Member Support Team by clicking here.
Q: Which class types will be available at PSL?
A: Peloton Studios London will have Cycling and Tread classes available.
Q: What bike clips are used in Peloton Studios?
A: Our studio pedals are dual sided and will be compatible with both SPD and Delta clips.
Q: What are the age/height requirements for children in the studio?
A: For Tread: All participants must be: (1) between 4′11″ and 6′4″, (2) between 47.6 and 136 kg, and (3) at least 16 years old.
A: For Bike: All participants must be: (1) between 4′11″ and 6′5″, (2) under 137.7 kg, and (3) at least 14 years old.
For every class, the parent or legal guardian of each underage participant must: (1) sign a waiver and (2) be present either in the same studio as the underage participant or in the main lobby area. Parents and legal guardians are not permitted to leave the premises of Peloton Studios London or to participate in a different studio class from the underage participant.
Q: Will there be apparel for sale at PSL?
A: Yes, we will have apparel for sale at both Peloton Studios New York and Peloton Studios London.
Q: Will there be towels/showers available at the Studios?
A: Yes, our locker rooms, including towels and showers, will be available for your use.
Q: Do I have to sign a waiver to participate in a class?
A: Yes. We do require a waiver to be signed. You may view the details by clicking the attachment below.