As with all consumer electronics, the pace of innovation is swift and constantly evolving. And given the age and technology of your First Generation Touchscreen, it no longer accommodates the software features we regularly develop and release. We are still committed to maintaining the current experience, but the First Generation Touchscreen will not receive any new features going forward.
What does that mean for First-Generation Users?
Your Peloton bike experience will remain the same but we will not be releasing new updates to your touchscreen. In order to ensure you meet your highest expectations of the Peloton experience, we recommend that all Members riding with a first-generation touchscreen upgrade their bike’s touchscreen. Peloton will be providing members with unique discount codes for all current first-generation touchscreen users. If you received an email containing a code, contact our inside sales team on 0808 169 6469 to purchase a touchscreen and pedal upgrade bundle for £290. We will send a service technician to install your new touchscreen at a time that works for you. Please note, you do not need to update your screen to continue to use your Bike. This bundle offer will expire as of July, 29th 2020.
Who is eligible for the upgrade discount?
Any active Peloton member with a First Generation Touchscreen is eligible for the upgrade. The code will be sent via email to the subscription owner on your account. If you own a First Generation Touchscreen and would like to purchase the upgrade bundle but have not received your unique code, please check your spam folder. If it is not there, please email firstname.lastname@example.org and be sure to include a picture of the serial number of your touchscreen.
To learn how to locate your touchscreen’s serial number, please refer to the following article. https://support.onepeloton.com/hc/en-us/articles/360029923591/
What model screen do I own?
There are a few key factors to determine whether you currently own a First Generation Touchscreen.
- First Generation Touchscreens were manufactured before September 2016
- Features an orange power button located on top of the touchscreen.
- Has a serial number starting with 72010