This Information relates to the activities undertaken by Peloton Interactive UK Limited trading as Peloton
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.
What Products do we offer?
We are a credit broker not a lender. We will only introduce you to Klarna AB (FRN 536065) who may be able to assist you with your requirements. We only offer a 0% finance facility for your purchase over a 12, 24 or 39 months period. For the Bike+ and Tread, we also offer 43 months.
Other Finance Facilities
You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
We do not receive any commission for introducing customers to a finance provider.
What will you have to pay to us for this service?
You will not make any payment to us for processing a finance application or for introducing you to a finance provider. All charges that you will pay including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance agreement.
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
Who regulates us?
Peloton Interactive UK Limited trading as Peloton is an Appointed Representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority for regulated consumer credit activities; registration number 626349. You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
What to do if you have a complaint.
If you wish to register a complaint, you can contact Product Partnerships Limited at:
In writing: Product Partnerships Limited, Suite D2, Joseph’s Well, Hanover Walk, Leeds, LS3 1AB
By telephone: 01274 921234
By email: firstname.lastname@example.org
The contact details for Peloton Interactive UK Limited are:
Address: Peloton Interactive UK Limited, Orion House, 5 Upper St Martin’s Lane, London, WC2H 9EA
Telephone: 0808 1696469
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If your complaint is not resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, whose contact details are set out below:
In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
By telephone: 0800 0234567
For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/
Understanding our products and documents
If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.
Confidentiality and Data Protection
Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This will include passing this information to Klarna AB to enable them to make a credit decision. The lender may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.
This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.