Sending a Diagnostic Report to Peloton
Sending a Screen Capture to Peloton
Sending a Diagnostic Report to Peloton
In the event that you are experiencing difficulties with your touchscreen, you may be instructed to send a diagnostic report to our Member Support Team.
To send a diagnostic report, please follow the steps below:
1. Open Settings by tapping the three dots in the bottom right corner of the home screen.
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2. Tap on the "Settings" option that will appear on the right side of the screen.
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3. Scroll to Help & Support and select Send Diagnostics to Peloton.
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4. You will see a message stating: “Thank You! Bugreport will be generated and sent to Peloton”
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When a diagnostic report is sent to Peloton it does not create a direct request, so please follow up on the diagnostic report by contacting our Member Support Team so we can further assist you!
Sending a Screen Capture to Peloton
In the event that you are experiencing difficulties with your touchscreen such as an error message or unusual behavior, you can send a screen capture of the issue to Peloton.
To capture video from your touchscreen, please follow the steps below:
1. Open Settings by tapping the three dots in the bottom right corner of the home screen.
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2. Tap on the "Settings" option that will appear on the right side of the screen.
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3. Scroll to Help & Support and select Screen Capture.
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4. At the top of your screen, you will see a dialogue box appear that says “READY TO RECORD.” Tap “START” to record your screen activity for up to 1 minute.
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5. Once you are finished tap “STOP” and a message will be displayed stating “RECORDING COMPLETE.”
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6. Tap “SEND” to send the video to Peloton or “CANCEL” to discard the recording and record another video if necessary.
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When a screen capture is sent to Peloton it does not create a direct request, so please follow up on the screen capture by contacting our Member Support Team so we can further assist you!