Out of concern for the health and safety of the Peloton team & community, we ask that if you’re feeling unwell or may have been exposed to COVID-19, or otherwise need to change your order please call us at 0808 169 6469 to reschedule for a later date.
Given the current situation, we have reviewed our delivery process to protect the health and safety of our Members and our teams. We are closely monitoring the latest government advice at a regional level. In some cases, we may not be able to perform deliveries that require our teams to enter a home or residence beyond the threshold.
How Will I Know Which Delivery Method I'm Receiving?
The day before your delivery, you will receive an email indicating if we will be able to perform a room-of-choice delivery. If you are notified that we plan to perform a threshold delivery but you would prefer to wait until we resume full service, please contact our support team on 0808 169 6469 to reschedule.
We have outlined our room of choice and threshold delivery processes below:
Room of Choice
Although we will still be able to deliver your Bike to the room of your choice, we will need to perform a minimal-contact delivery.
Pre-Call
During your pre-delivery call, the team will confirm that your Bike will be delivered using our in-home delivery service.
Social Distancing
For our teams to conduct an in-home delivery, we request that you wear a mask and we must ask that you keep two metres from our team for the duration of the delivery. We have also equipped all of our teams with appropriate PPE.
Getting Started
Upon arrival, our team will assemble, activate, and disinfect your Bike. If you feel comfortable, our team will also conduct an in-home demonstration from a safe distance to get you started with your Bike. On departure, our team will confirm delivery using a contactless method.
Threshold Delivery Service
Our team will be able to deliver your Bike, however they will not be able to enter a home or residence beyond the threshold.
Pre-Call
Our team will call 30-minutes before your delivery. The team will ask whether you would like your touchscreen to be attached, or detached for the delivery. If you plan to move the Bike up or downstairs, we recommend taking delivery of the Bike with the touchscreen detached.
Social Distancing
If you have requested for your touchscreen to be attached, our team will do this in the van outside. Our team will carry the Bike through the front door of your home or flat. We ask that you allow plenty of space for the team to come and go without coming into contact with obstacles or other individuals in your household. We will disinfect your Bike and confirm delivery using a contactless method before departure.
Getting Started
Once your Bike has been delivered, see instructions
here to finish setting up your Bike.
We are actively monitoring announcements from the government and health agencies in order to ensure that we are up-to-date and providing our Members the safest environment possible. Thank you for your patience and cooperation.
