Due to COVID-19, we have paused any repairs or appointments that require our service teams to enter a home or residence beyond the threshold. As soon as we can resume normal service appointment procedures we will contact you. For more information, click here.
When you receive your bike, it will be levelled by the delivery technician. Over time, you may need to re-stabilise your bike.
To do this, there are 3 stabilisers underneath each base. It is important that all of the stabilisers are adjusted to the same lengths and that the outermost stabilisers are firmly touching the floor in order to prevent the bike from rocking. Note: the middle stabiliser does not move.
Each stabiliser must be flat against the ground to balance the bike across your floor.
For more info on how to stabilise your bike, check out the video below: