To help prevent the further spread of COVID-19, we have implemented a new delivery format where we will fully assemble your Bike and bring it to the entrance to your home or apartment unit. For more information, click here.
Our delivery timeframe is normally 2-3 weeks after purchase. Due to the COVID-19 crisis, orders placed today are unlikely to be delivered any sooner than 2 weeks from now, and up to 4 weeks in some areas. Once your order is placed, you will receive complimentary access to the Peloton App which offers yoga, strength, running, and a variety of other classes. For more information, click here.
There are a few different ways to find delivery estimates for your order:
- If you make a purchase in one of our showrooms or over the phone, a team member can help you to schedule your delivery.
- If you purchased a Peloton Bike and scheduled the delivery yourself, you will receive an email confirming your delivery slot.
- If you have purchased a Peloton Bike but have not yet scheduled your delivery, our team will reach out to you within 4 working days to help you with this.
If you need to delay or reschedule the delivery of your Peloton Bike, please let our Member Support team know by calling +44 808 169 6469 (Option 4), or emailing support@onepeloton.co.uk. Once your bike is shipped, we are unable to delay the delivery, so it's important we know your needs as soon as possible to ensure your bike is shipped at a convenient time.