HOME TRIAL PROGRAM OVERVIEW
We know you're going to love your Peloton experience and are excited for you to try the product of your choice for yourself at home. If you then decide it's not for you, no problem!
For this reason, Peloton is offering Members who qualify the opportunity to purchase their first new Peloton Bike or Peloton Bike+ (each, a “Peloton Product”) worry-free. If you are eligible for Home Trial, you will be able to try your new Peloton Product (and accessories, if purchased together) within 100 days of delivery. If you’re not satisfied with your Peloton experience, simply reach out to our Support Team within 100 days of delivery and we’ll schedule a free pick up of your Peloton Product (and accessories, if applicable) for a full refund.
WHO IS ELIGIBLE FOR HOME TRIAL?
First-time purchasers of any individual new Peloton Product. Limit of 1 trial per household/delivery address.
- If you already own a Peloton Bike, the purchase of a Peloton Bike+ is eligible for Home Trial. However, if you already own a Peloton Bike, the purchase of a second Peloton Bike is not eligible for Home Trial.
- If you have previously returned a Peloton Bike, the purchase of a second Peloton Bike is not eligible for Home Trial. However, if you have previously returned a Peloton Bike, the purchase of a Peloton Bike+ is eligible for Home Trial.
WHAT IS REFUNDABLE?
- Your Peloton Product, provided it is in a ‘like-new’ condition, and all accessories purchased together with your Peloton Product do not show signs of excessive wear and tear, within 100 days after delivery.
- Your All-Access Membership fee for the Home Trial period.
- Delivery and pick-up fees if you have a delivery address within Peloton’s delivery area.
HOW TO REQUEST A RETURN?
Live Chat found at onepeloton.com.au
Phone at 1800 952 535
HOME TRIAL DOES NOT APPLY TO THE FOLLOWING:
- More than one individual model of a Peloton Product per Member and per household/delivery address (as described in the “Who is eligible for Home Trial?” section above).
- Accessories purchased separately to the Peloton Product.
- Accessories that are purchased with a Peloton Product and are not returned with the Peloton Product.
- Peloton Products or accessories returned with excessive wear and tear.
- In Australia, Home Trial is not offered to any delivery address outside of the Peloton delivery area. To determine if your address is in a Peloton delivery area, please contact our Support Team using the contact information below.
- At this time, the Peloton Tread and Peloton Tread+ are not offered for sale in Australia.
- All commercial sales of Peloton Products are not subject to these Home Trial terms. To learn more about Peloton’s commercial sales program, please click here.
To learn more about Peloton’s Return Policy, please click here.
TO CONTACT US REGARDING YOUR EXISTING HOME TRIAL:
- Call Support at 1-800-952-535
- Email support at firstname.lastname@example.org
Disclaimer: Internet connection and Peloton All-Access Membership ($59/mo) required. Upfront payment required. Return in like-new condition within 100 days of delivery for full refund. First time Peloton Bike, Bike+ or Guide purchasers only. 1 trial per household. Terms apply.