HOME TRIAL PROGRAM OVERVIEW
We know you're going to love your Peloton experience and are excited for you to try the product of your choice for yourself at home. If you then decide it's not for you, no problem!
For this reason, Peloton is offering Members who qualify the opportunity to purchase their first new Peloton Bike, Peloton Bike+, or Peloton Guide(each, a “Peloton Product”) worry-free. If you are eligible for our Home Trial, you will be able to try your new Peloton Product (and accessories, if purchased together) within 30 days of delivery. If you’re not satisfied with your Peloton experience, simply reach out to our Support Team within 30 days of delivery and we’ll coordinate the return of your Peloton Product (and accessories, if applicable) for a full refund.
WHO IS ELIGIBLE FOR HOME TRIAL?
First-time purchasers of any individual new Peloton Product. Limit of 1 trial per household/delivery address.
If you already own a Peloton Bike, the purchase of a Peloton Bike+ or Peloton Guide is eligible for Home Trial. However, if you already own a Peloton Bike, the purchase of a second Peloton Bike is not eligible for Home Trial.
If you have previously returned a Peloton Bike, the purchase of a second Peloton Bike is not eligible for Home Trial. However, if you have previously returned a Peloton Bike, the purchase of a Peloton Bike+ or Peloton Guide is eligible for Home Trial.
WHAT IS REFUNDABLE?
- Your Peloton Product, provided is in a ‘like-new’ condition, and all accessories purchased together with your Peloton Product that do not show signs of excessive wear and tear, within 30 days after delivery.
- Your All-Access Membership fee for a one-month period. Delivery and pick-up fees if you have a delivery address within Peloton’s delivery area.
HOW TO REQUEST A RETURN?
Live Chat found at onepeloton.com.au
Phone at 1800 952 535
Provided we’ve received your refund request within 30 days from the date of delivery, our Support Team will contact you and schedule a pick-up date for your Peloton Bike or Bike+. Where you have purchased a Peloton Guide, our Support Team will provide you with a return label(s) so that you can return your Peloton Guide. Refunds will be credited back to the original card used for payment. Please note that it may take up to 14 days from the pick-up date of your Peloton Product or our receipt of your Peloton Guide to process the refund. Peloton is not liable and cannot take responsibility for any bank charges that you may incur during the refund process. Peloton is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided or circumstances outside Peloton’s control.
HOME TRIAL DOES NOT APPLY TO THE FOLLOWING:
- More than one individual model of a Peloton Product per Member and per household/delivery address (as described in the “Who is eligible for Home Trial?” section above).
- Accessories purchased separately to the Peloton Product.
- Accessories that are purchased with a Peloton Product and are not returned with the Peloton Product.
- Peloton Products or accessories returned with excessive wear and tear.
- In Australia, Home Trial is not offered to any delivery address outside of the Peloton delivery area. To determine if your address is in a Peloton delivery area, please contact our Support Team using the contact information below.
- At this time, the Peloton Tread and Peloton Tread+ are not offered for sale in Australia.
- All commercial sales of Peloton Products are not subject to these Home Trial terms. To learn more about Peloton’s commercial sales program, please click here.
To learn more about Peloton’s Return Policy, please click here.
TO CONTACT US REGARDING YOUR EXISTING HOME TRIAL:
Call Support at 1800 952 535 or email support at firstname.lastname@example.org
Internet connection and Peloton All-Access Membership ($59/mo) required. 100 day home trial available for orders placed between 04.03.22 at 9:00 AM AEDT and 22.03.22 at 5:59 PM AEDT. Upfront payment required. Return in like-new condition within 100 days of delivery for a full refund. First time Peloton Bike or Bike+ purchasers only. 1 trial per household. Terms apply.