In the event you are experiencing difficulties with your touchscreen, you may be instructed to send a diagnostic report to our Member Support Team.
To send a diagnostic report to us, please follow the steps below:
Open Settings by tapping Einstellungen in the top-right corner of the home screen.
Tap on the "Settings" option that will appear on the right side of the screen.
Scroll to Hilfe & Kundenservice.
Tap “Diagnostische Daten an Peloton senden.”
You will see a message stating:
“Thank You! Bugreport will be generated and sent to Peloton”
When a diagnostic report is sent to Peloton it does not create a direct request, so please follow up the diagnostic report with a call to 03221-1001778 or an email to firstname.lastname@example.org so we can further assist you!