In the event you are experiencing difficulties with your touchscreen such as an error message or unusual behaviour, you can send a screen capture of the issue to Peloton.
To capture video from your touchscreen, please follow the steps below:
Open Settings by tapping the three dots on the bottom right corner of the home screen.
Tap on the "Settings" option that will appear on the right side of the screen.
Scroll to Hilfe & Kundenservice.
On the top of your screen, you will see a dialogue box appear that says “BEREIT ZUR AUFNAHME.”
Tap “START” to record your screen activity for up to 1 minute.
Once you are finished tap “STOP” and a message will be displayed stating “RECORDING COMPLETE.”
Tap “SENDEN” to send the video to Peloton or “ABBRECHEN” to discard the recording and record another video if necessary.
When a screen capture is sent to Peloton it does not create a direct request, so please follow up the screen capture with a call to support on 03221-1001778 or an email to firstname.lastname@example.org so we can further assist you!