If the shoes you receive are the wrong size, we're happy to exchange them for you.
To exchange your shoes, please contact our Member Support team by calling 03221 1001778 or by email at firstname.lastname@example.org. Our team will send you a return shipping label which you can use to send your existing shoes back to us. Once your shoes are on their way, we will ship you out the correct size as soon as possible. It typically takes about 5 business days to receive your shoes once you send the shoes back to us.
Please note: Returned shoes must be in new, unworn condition and they must be returned within 14 days of purchase.